FAQ - Frequently Asked Questions

Q: Are these numbers real or VoIP?

We provide real non-VoIP SIM-based phone numbers, not internet-based VoIP lines. This ensures maximum compatibility with services that block VoIP numbers like Tinder, Bumble, Google Voice, Instagram, and banking apps. Our numbers pass all carrier verification checks and support both SMS and voice calls.

Q: How long is the number active?

For one-time SMS activation, numbers remain active for 15-20 minutes to receive your verification code. For long-term rentals, you can keep a dedicated number for 7, 30, or 90 days with full SMS receiving capabilities. Rental numbers are exclusive to you during the rental period.

Q: What if I don't receive the SMS code?

We have a strict 'No Code = No Charge' policy. If you don't receive the verification code within the timeout period, your account balance is automatically refunded or never deducted. You can also manually cancel the activation within 5 minutes for an instant refund. Our system monitors delivery in real-time and ensures you only pay for successful verifications.

Q: What payment methods do you accept?

We accept cryptocurrency (Bitcoin, Ethereum, USDT, Litecoin) for maximum privacy, credit/debit cards via Stripe, and PayPal. Crypto payments are processed instantly with zero KYC requirements. Card payments are secured with 3D Secure authentication and PCI DSS compliance.

Q: The service I want to verify isn't listed on your platform.

Use the 'Other/Any Service' option available on our number selection page. This universal option works for 95% of services. If you need a specific country or service added, contact our 24/7 support team via live chat or email at support@smscodehub.com with the service name and URL.

Q: I paid but didn't receive credits in my account.

For cryptocurrency payments, blockchain confirmations typically take 10-30 minutes depending on network congestion. Refresh your account page after waiting. For card/PayPal payments, credits are instant. If credits don't appear after 1 hour, contact support with your transaction ID or payment receipt for immediate manual crediting.

Q: Is my privacy protected when using SMSCodeHub?

Yes. We never store your verification codes or message content. All SMS data is encrypted in transit and automatically deleted after 24 hours. We don't require personal information for registration - only an email address. Cryptocurrency payments ensure complete financial anonymity. We comply with GDPR and never sell user data to third parties.

Q: Can I use the same number multiple times?

For one-time activations, each number is single-use only and cannot be reused for the same service due to platform restrictions. For long-term rental numbers, you have exclusive access and can receive unlimited SMS messages during your rental period, making them perfect for ongoing verifications.

Q: Which countries and services do you support?

We support 180+ countries including USA, UK, Canada, India, Germany, France, Australia, and more. Our service works with 600+ platforms including WhatsApp, Telegram, Instagram, Facebook, Google, Twitter, Tinder, Uber, Amazon, PayPal, cryptocurrency exchanges, and banking apps. Check our services page for the complete list.

Service & Functionality

How our virtual number system works

How does SMSCodeHub work?

SMSCodeHub provides instant virtual phone numbers for SMS verification in 3 simple steps:

Select your desired service (WhatsApp, Telegram, Google, Tinder, etc.)
Receive a real non-VoIP number from our global inventory of 180+ countries
Get the verification code instantly delivered to your dashboard

We aggregate 30+ premium SMS providers including Twilio, Grizzly, MessageBird, and TextNow for optimal routing and a 99.8% delivery success rate. Our intelligent routing system automatically selects the best carrier for each service to ensure maximum compatibility.

Are these numbers real or VoIP?

We provide real non-VoIP SIM-based phone numbers, not internet-based VoIP lines.

This ensures maximum compatibility with services that actively block VoIP numbers, including:

Dating apps (Tinder, Bumble, Hinge)
Google Voice, Gmail, YouTube
Social media (Instagram, Facebook, Twitter)
Banking and financial apps
Cryptocurrency exchanges (Binance, Coinbase)

Our numbers pass all carrier verification checks and support both SMS and voice calls. Each number is sourced from legitimate mobile carriers with full HLR (Home Location Register) validation.

How long is the number active?

We offer two types of number activations:

One-Time SMS Activation

Numbers remain active for 15-20 minutes to receive your verification code. Perfect for quick account creation or one-time verifications. Once you receive the code, the activation is complete.

Long-Term Number Rentals

Keep a dedicated number for 7, 30, or 90 days with full SMS receiving capabilities. Rental numbers are exclusive to you during the rental period and perfect for ongoing verifications, 2FA, or maintaining accounts.

Can I use the same number multiple times?

For one-time activations: Each number is single-use only and cannot be reused for the same service due to platform restrictions. Most services (WhatsApp, Telegram, Google) block numbers after registration to prevent abuse.

For long-term rental numbers: You have exclusive access and can receive unlimited SMS messages during your rental period. These are perfect for ongoing verifications, 2FA codes, or services that send multiple messages.

Which countries and services do you support?

We support 180+ countries and 600+ platforms:

Popular Countries

USA, UK, Canada, Germany, France, India, Australia, Netherlands, Spain, Italy, Brazil, Russia, China, Japan, South Korea, and more.

Popular Services

WhatsApp, Telegram, Instagram, Facebook, Google, Twitter, Tinder, Uber, Amazon, PayPal, Binance, Coinbase, Discord, LinkedIn, and banking apps.

Check our services page for the complete list with real-time availability.

Billing & Refunds

Transparent pricing and money-back guarantees

What if I don't receive the SMS code?

Our Iron-Clad Guarantee: "No Code = No Charge"

If you don't receive the verification code within the timeout period (15-20 minutes), your account balance is automatically refunded or never deducted in the first place.

Additional protection:

You can manually cancel any activation within 5 minutes for an instant 100% refund
Our system monitors delivery in real-time and flags failed activations automatically
You only pay for successful verifications - if the SMS never arrives, you pay nothing
No questions asked, no support tickets required - refunds are instant and automatic

What payment methods do you accept?

We offer multiple payment options for maximum convenience and privacy:

Cryptocurrency (Recommended for Privacy)

Bitcoin (BTC), Ethereum (ETH), USDT (TRC20/ERC20), Litecoin (LTC), and 20+ other coins. Instant processing with zero KYC requirements. Payments confirm in 10-30 minutes.

Credit/Debit Cards (via Stripe)

Visa, Mastercard, American Express. Secured with 3D Secure authentication and PCI DSS Level 1 compliance. Instant credit delivery.

PayPal

Instant processing for verified PayPal accounts. Buyer protection applies to all transactions.

All payments are encrypted with SSL/TLS and we never store your payment details.

I paid but didn't receive credits in my account.

Don't worry - here's what to do based on your payment method:

Cryptocurrency Payments

Blockchain confirmations typically take 10-30 minutes depending on network congestion (Bitcoin can take up to 60 minutes during peak times).

Action: Refresh your account page after waiting. You can check transaction status using the blockchain explorer link in your payment receipt.

Card/PayPal Payments

Credits are instant. If credits don't appear immediately, try:

Hard refresh your browser (Ctrl+F5 or Cmd+Shift+R)
Clear browser cache and cookies
Log out and log back in

Still Not Resolved?

Contact our 24/7 support team via live chat or email at support@smscodehub.com with your transaction ID or payment receipt. We'll manually credit your account within 15 minutes.

Do you offer refunds for unused credits?

Yes. We offer full refunds for unused account credits within 30 days of deposit under the following conditions:

Credits have not been used for any activations
No chargebacks or payment disputes have been filed
Account is in good standing (no fraudulent activity)

To request a refund, email support@smscodehub.com with your account email and reason. Refunds are processed within 3-5 business days to the original payment method.

Note: Cryptocurrency refunds may incur network transaction fees (typically $1-5).

Troubleshooting & Support

Common issues and engineering solutions

The service I want to verify isn't listed on your platform.

Use the "Other/Any Service" option available on our number selection page.

This universal option provides a generic number that works for 95% of services worldwide, including:

Unlisted apps and websites
Regional services (local banks, government portals)
New platforms not yet in our database
Private/corporate verification systems

Need a Specific Service Added?

Contact our 24/7 support team via live chat or email at support@smscodehub.com with:

Service name and website URL
Country where you need the number
Any special requirements (SMS vs voice call)

We typically add requested services within 24-48 hours.

The verification code isn't showing up in my dashboard.

Try these troubleshooting steps in order:

Wait 2-3 minutes - SMS delivery can be delayed by carrier routing (especially for international numbers)
Refresh your dashboard - Click the refresh icon or press F5. Some codes appear with a slight delay
Check if the service sent the code - Some apps show "Code sent to +1234..." confirmation. If you don't see this, the service didn't send anything
Try requesting a new code - Most services allow "Resend Code" - click this button and wait another 2 minutes
Cancel and get a new number - If after 10 minutes no code appears, cancel the activation (you'll get a full refund) and try a different number from another country

Remember: You're only charged if you successfully receive the code. Failed activations are auto-refunded.

The service says my number is invalid or already used.

This happens when the service has blacklisted the number from previous use. Here's what to do:

Quick Fix

Cancel the current activation and get a new number from a different country. Each country has thousands of unique numbers, so switching countries usually solves this.

Premium Solution

Use our Long-Term Rental service to get a brand-new, never-used number that's exclusively yours for 7-90 days. Perfect for high-security services.

Pro tip: Services like WhatsApp and Telegram have stricter number reuse policies. For these, we recommend using USA/UK numbers which have the highest success rate.

Privacy & Security

How we protect your data and anonymity

Is my privacy protected when using SMSCodeHub?

Yes. Privacy and anonymity are core pillars of our service.

Zero Message Storage

We never store your verification codes or message content. All SMS data is displayed in real-time and automatically deleted after 24 hours. No logs, no archives.

End-to-End Encryption

All SMS data is encrypted in transit using TLS 1.3 and AES-256 encryption. Messages are transmitted directly from carrier to your dashboard with zero intermediate storage.

Minimal Registration Data

We only require an email address to create an account. No phone number, no ID verification, no personal information. Use a burner email for complete anonymity.

Anonymous Payments

Cryptocurrency payments ensure complete financial anonymity. We don't link payments to user accounts or store transaction details beyond what's required for fraud prevention.

GDPR Compliant

We comply with EU GDPR regulations and never sell user data to third parties. You have the right to request data deletion at any time.

Can other people see my verification codes?

For one-time activations: Numbers are exclusive to you for the 15-20 minute activation window. Once you request a number, it's locked to your account and no other user can access it or see your messages.

For rental numbers: You have 100% exclusive access for the entire rental period (7-90 days). No one else can rent or use that number until your rental expires.

Important Security Note

After your one-time activation ends, the number returns to our pool and may be reissued to other users. Never use temporary numbers for sensitive accounts (banking, crypto exchanges with large balances) that you need long-term access to. Use rental numbers instead.

Is using virtual numbers legal?

Yes, using virtual numbers for SMS verification is completely legal worldwide.

Virtual numbers are legitimate telecommunications services regulated by telecom authorities in each country. Our service is similar to Google Voice, Skype numbers, or any VoIP provider.

Legal Use Cases:

Privacy protection for online signups
Testing SMS functionality for developers
Avoiding spam and telemarketing
International business communications
Temporary numbers for classified ads or dating apps

Prohibited Uses

Do not use our service for fraud, identity theft, spamming, harassment, or violating platform terms of service. We actively monitor for abuse and cooperate with law enforcement.

Frequently Asked Questions